ASST.ME
Community Platform -
ERP Solution With Scheduling & Service Marketplace
Digitizing community operations with a unified system for scheduling, payments, and engagement
CLIENT
Smart Community Solutions Company
PRODUCT TYPE
ERP & Scheduling Platform with Service Marketplace
INDUSTRY
Real Estate & Urban Services
SERVICES
The Overview
A residential services company approached us to build a digital platform that could modernize how communities manage, schedule, and deliver daily services.
The goal was to bridge the gap between residents, community designers, and management teams by creating a multi-tiered ecosystem - one that combined the operational structure of an ERP system with the accessibility of a consumer marketplace.
The platform needed to handle everything from service booking and payment processing to event management and communication - transforming fragmented workflows into one seamless, user-friendly experience.
Tech Stack
frontend
backend
payments
infrastructure
Key Features
The Challenge
Most residential communities manage their internal operations through a patchwork of disconnected systems - spreadsheets for scheduling, WhatsApp for communication, and manual payments for services.
This disorganization caused inefficiencies, service delays, and poor resident satisfaction. Managers had no centralized way to oversee operations or track service performance. Residents lacked an easy way to book, pay for, and manage services.
On the vendor side, community service providers (freelancers, designers, and contractors) had no structured platform to showcase their offerings or manage client relationships.
The challenge was to design a unified ERP-style system that served all stakeholders: residents, managers, service providers, and administrators - without sacrificing simplicity or usability.
The Biz of Dev Approach
We began with a discovery-led workshop to map the day-to-day workflows of residential communities. Through process mapping and stakeholder interviews, we identified core inefficiencies around scheduling, payment reconciliation, and communication.
Our design philosophy was to merge operational control (for admins and managers) with consumer-grade experience (for residents and service providers). We structured the platform as a multi-tier system, giving each role - Resident, Concierge, Designer, Admin, and Super Admin - its own dashboard and permissions.
The user experience emphasized clarity and action. Residents could book services with a few taps, providers could accept or reschedule requests, and managers could oversee real-time service data across buildings.
Automation became the foundation: booking confirmations, payment receipts, and notifications were all handled programmatically to reduce administrative effort and eliminate ambiguity.
The Solution
The result was a modular ERP and scheduling platform tailored for community operations.
At its core, the system functions as a multi-role ecosystem:
Residents can browse available services, schedule appointments, make payments, and receive real-time updates.
Service Providers manage bookings, calendars, and payments through an integrated dashboard.
Community Managers monitor ongoing activity, service performance, and user satisfaction.
Admins maintain oversight across users, permissions, and transactions through a central control panel.
The Mobile App
Built with React Native - connects all tiers in real time. A robust backend developed in Django handles scheduling logic, payment workflows, and user role segregation. Stripe powers the payments infrastructure, enabling secure transactions, recurring billing, and split payments between service providers and management entities.
An integrated event CMS also allows communities to manage social or operational events, driving engagement and participation.
The Results
The launch of the platform redefined how residents and managers interact. Within months, the client saw a 40% increase in service utilization as residents actively booked recurring and on-demand services such as maintenance, housekeeping, and pet care.
By automating scheduling, reminders, and payments, the platform significantly reduced administrative workload for management teams. The marketplace component opened a new, steady revenue stream by allowing verified service providers to onboard directly and offer their services to local communities.
For residents, the platform became a central hub - not just for scheduling, but for connection. It made community life more organized, transparent, and collaborative.
The Takeaway
This project showcases how discovery-led product design can transform traditional community management into a connected digital ecosystem.
By merging ERP-level structure with consumer-focused usability, the platform achieved what few systems in property management manage to do - make operations effortless for administrators and intuitive for residents.
The system turned scheduling and service management into a collaborative process, eliminating the friction between stakeholders and creating measurable operational gains. It stands as a model for how urban living can be digitized - not through more tools, but through the right one.
At Biz of Dev, we believe every great ERP system starts with empathy - understanding who it serves, how they work, and what clarity looks like for them. This project proved that the right product can turn daily logistics into effortless community engagement.
